Get ready to learn strategies for improving your listening skills and using these skills with the families you support! First, you’ll discover how our brains respond when we’re engaged in conversation. You’ll then get best practices for effective listening, including creating the right environment, engaging curiosity, supporting—rather than shifting—the conversation, and embracing silence. We’ll finish up by talking about the importance of listening to the families we work with and how listening can help us understand and embrace the diverse nature of each and every family we support.